Notice: Regarding Unauthorized Access to KOMOJU Payment Service
Thank you for your continued support of pigiment.live.
KOMOJU, a payment service provider used by our online store, has announced that its systems were subject to unauthorized access by a third party, resulting in the unauthorized exposure of certain personal information.
We sincerely apologize for the concern this may cause our customers. We would like to share the details released by KOMOJU to date, as outlined below.
1. Overview of the Incident
According to KOMOJU, approximately 4,100 personal data records, including email addresses, were exposed from its payment system. The company also confirmed that personal information contained in certain customer inquiry records was exposed from its customer relationship management (CRM) system.
KOMOJU has stated that no credit card information was compromised and that, as of its latest announcement, no secondary misuse, including fraudulent transactions, has been confirmed.
2. Potential Impact on Customers of the pigiment.live Online Store
KOMOJU has stated that it will not disclose information regarding whether customers of individual merchants were affected or the number of individuals involved.
Consequently, we are currently unable to confirm whether any customers who have used our online store were affected by this incident.
3. Next Steps
KOMOJU is contacting individuals whose personal information has been confirmed to have been compromised on an ongoing basis.
We will continue to monitor KOMOJU's official announcements and promptly provide updates on our website if any additional information relevant to our customers becomes available.
4. Precautions for Customers
KOMOJU has stated that it does not request passwords or authentication credentials via email or phone.
Please remain vigilant against suspicious emails or other communications impersonating KOMOJU or pigiment.live. Please refrain from clicking on links in suspicious emails or entering passwords or other authentication credentials.
Inquiries Regarding This Incident
KOMOJU Co., Ltd. – Dedicated Support Contact
Email: security-contact@komoju.com
Reference
KOMOJU: Notice Regarding Unauthorized Access to Its Systems (For Merchants) [Japanese]
https://help.komoju.com/hc/ja/articles/5744672965150-